MSP Guide
Subnetly has a dedicated MSP mode for managed service providers who run DNS, DHCP, and IPAM for many client organizations from one place. Your MSP organization gets its own workspace, and each client gets an isolated workspace you switch into.
This guide is for MSP staff. If you manage a single organization, the rest of the docs apply directly.
In this section
- Clients — add clients, work inside a client's workspace, and configure per-client settings, reports, and webhooks.
How MSP mode works
- Your tenant is an MSP organization. When you log in as MSP staff you land on the MSP Dashboard, not a DDI dashboard.
- The MSP navigation has Dashboard and Clients.
- DDI work (DNS, DHCP, IPAM, agents, sites) happens inside a client workspace. Pick a client first; the console then scopes everything to that client.
- You can't do DDI at the MSP-organization level — Subnetly redirects you to choose a client, so resources are never created against "no client" by accident.
A typical MSP workflow
- Open the MSP Dashboard for a portfolio-wide view across clients.
- Go to Clients and select (or add) a client.
- Inside the client workspace, manage their sites, agents, DNS, DHCP, and IPAM exactly as a single-org admin would.
- Use the client's reports and Network Intelligence to demonstrate value.
- Switch to another client with the client switcher.
Roles, users, and billing
- Manage MSP staff and their roles under Users & Roles.
- MSP plans and usage are handled in Billing & Usage.
Continue to Clients.